Terms & Conditions and Refund Policy
These conditions of booking and information, set out the terms on which you contract with Viadelsole Limited . They shall be governed by and construed in accordance with English law, being subject to the jurisdiction of the Courts of England and Wales. No variation shall be of any effect unless in writing and by the authority of Viadelsole .
BOOKING POLICY INFORMATIONS
1.You pay a deposit
When booking a holiday, you must sign a booking form accepting on behalf of all your party the terms of these conditions of booking and pay the appropriate deposit shown on the booking form per person for all holidays.
The deposit paid in respect of each holiday is accepted as a first instalment of the charge. The receipt or banking of a deposit or the making of a provisional reservation does not imply final acceptance of the booking; neither is a verbal quotation confirmation of final cost. If a booking cannot be accepted, notification and refund of any deposit will be sent as soon as possible.
If accepted a confirmation invoice will be forwarded to you normally within 2 weeks of receipt of your signed booking form. The contract is made between us when we send this confirmation.
2.You pay the balance
The balance of the price must be paid 4 weeks before the holiday departure date.
3.If you change your booking
If after your booking has been confirmed you wish to transfer to a different holiday or departure date, we will make every effort to satisfy your requirements provided that written notification is received at our office from the person who signed the booking form, not later than the date on which balance of the original holiday price is due for payment. Alterations made within the balance due period will be regarded as a cancellation by you of the original holiday and a new booking for a different holiday, and the cancellation charges set out in paragraph 4 will apply.
Refund policy info
4. If you cancel your booking
Should you, or any member of your party, be forced to cancel your holiday booking you must do so in writing and this letter must be signed by the person who signed the booking form. A cancellation will take effect from the date that written notice is received at our office. All such cancellations will be subject to a charge of a percentage of the total holiday price, and the following scale indicates the maximum which will be charged in any circumstance.
- You will be responsible for cancellation fees based on the value of the holiday :
– less than 14 days prior to departure or during the tour/activity: 100% of the total cost
– between 15 and 28 days prior to departure: 50% of the total cost
– More than 28 days prior to departure: € 30,00 booking fee
5. If we cancel your holiday
We make every endeavour to operate all of our holidays. If we have to cancel your holiday before the date of departure, you will have the choice of taking an alternative holiday (and where this is of a lower price we will refund the difference) or withdrawing from the contract and accepting a full refund of all monies paid. We shall not cancel a holiday or travel arrangements after the date when the payment of the balance becomes due, unless you, the guest, defaults in payment of an outstanding balance or unless it is necessary to do so as a result of force majeure.
Force majeure means unusual and unforeseeable circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid, examples of which are war or threat of war, riots, civil strife, terrorist activities, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions, level of water in rivers or other similar events beyond our control.
6.Rights of admission
Viadelsole reserve the unconditional right to refuse a booking or to debar a person from a holiday in the event of conduct which in our reasonable opinion is likely to cause distress, damage or annoyance to guests, employees, property or to any third party. This includes any guest who fails to advise us of a medical condition or of a disability which prevents their full participation in a holiday programme. If we are not informed in this way we cannot be held responsible for any inconvenience or costs incurred by you and this may include our refusal to complete your holiday arrangements. Cancellation charges of 100% would apply in these circumstances. If you or any of your party do not take up your accommodation within 24 hours of the date of arrival shown on your confirmation, it will be offered for re-letting.
7. Parental responsibility
Parents or guardians undertake to accept full responsibility and supervision of and for their children at all times.
8. Passports and Health
It is your own responsibility to check that your passport, visa or health certificate is in order. We cannot accept responsibility for any delay or expense incurred through irregularities in your documents.
9. Our complaints procedure
If you have a complaint during your holiday you must notify our Management, Leader or local representative immediately and they will do their best to resolve the problem. Should it not be possible to resolve your complaint on the spot, you should write to our London office. This must be received no later than 28 days after your holiday. Full details should be provided. No claim or complaint will be entertained unless you follow this procedure. All complaints that are received are thoroughly investigated and guests are kept informed. Sometimes investigations can take time, especially when awaiting a response from suppliers. We aim to settle all complaints amicably.